Trendify is committed to ensuring your satisfaction with every purchase. Our Return and Refund Policy is designed to be fair and straightforward, ensuring a seamless shopping experience for our customers worldwide. All communications regarding returns and refunds must be conducted via email. For any inquiries, please contact us at [email protected].
Return Eligibility
To qualify for a return, the item must be unused and in the same condition that you received it. It should also be in the original packaging. Returns must be requested within 30 days of receipt of your order.
How to Request a Return
To initiate a return, please email us at [email protected] with your order number and a brief explanation of the reason for the return. Once your return request is approved, you will receive instructions on how to proceed.
Return Shipping
Customers are responsible for paying their own shipping costs for returning an item unless we have agreed otherwise. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return was due to our error.
Refunds
Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Non-returnable Items
Some items are exempt from being returned. These include:
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at [email protected].
Contact Us
If you have any questions about our return and refund policy, please do not hesitate to contact us at [email protected]. We are here to help and ensure your experience with Trendify is exceptional.
Return Eligibility
To qualify for a return, the item must be unused and in the same condition that you received it. It should also be in the original packaging. Returns must be requested within 30 days of receipt of your order.
How to Request a Return
To initiate a return, please email us at [email protected] with your order number and a brief explanation of the reason for the return. Once your return request is approved, you will receive instructions on how to proceed.
Return Shipping
Customers are responsible for paying their own shipping costs for returning an item unless we have agreed otherwise. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return was due to our error.
Refunds
Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Non-returnable Items
Some items are exempt from being returned. These include:
- Gift cards
- Personal care items
- Sale items
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at [email protected].
Contact Us
If you have any questions about our return and refund policy, please do not hesitate to contact us at [email protected]. We are here to help and ensure your experience with Trendify is exceptional.